Natural Cleaning Products FAQ | Murchison-Hume


Free Shipping on 65+ is valid in the continental U.S. only on purchases of $65.00 or more in the same order. Order subtotal (after discounts and before tax is applied) must be $65.00. Eligible customers must select this option during checkout in order to receive free shipping. If you choose another shipping option, additional charges will apply. No adjustments on previous purchases. This free shipping offer excludes Alaska and Hawaii and International orders. Offer is non-transferable and subject to change without notice.

How do orders ship? Typically, FedEx Home Delivery or FedEx Ground. 

Is a signature required for delivery? By default signature is not required for delivery. If you prefer to have a signature required, please let us know prior to placing your order by emailing: Murchison-Hume is not responsible for items delivered by the carrier and never received by the recipient. Use the tracking information in the shipping confirmation email to track your order on the carrier’s website and ensure receipt. 

Do you ship to Alaska and Hawaii? Yes, Hawaii & Alaska Customers: Shipping is $44.99.

When do orders ship? Most orders ship within 1-2 business days and arrive within 4-5 business days within the continental US. 

Can I ship to multiple addresses on the same order? Currently, our fulfillment vendor cannot accept multiple shipping addresses. If you need to send items to multiple addresses, please place separate orders. 


When do orders ship? Most international orders ship to our international shipping facility within 1-2 business days after you place your order. Upon receipt at the international facility, a shipping confirmation will be sent with tracking information for the home delivery. The home delivery timeframe will vary according to the destination

What about international charges, taxes and duties? What are the international rates based on? International shipping rates are calculated during checkout based total weight of your order and the destination’s postal code. These charges are available for review before you complete your purchase. There are no additional charges or duties when the product arrives at your door.

What is the currency on the website and during checkout? All pricing, currency and transactions are completed in USD.


Can I change or cancel my order? Since we have a very small timeframe between receiving and fulfilling your order, we cannot guarantee that you can change or cancel your order once it is submitted. If you would like to attempt to do so, please email us immediately at

What is your return policy? Returns are accepted within 30 days of purchase. To be eligible for a return, items must be unused, in the original packaging and accompanied by a proof of purchase. Sales of Murchison-Hume products from retailers must be returned to the retailer where the products were purchased. Retailer-specific return policies will apply. Alaska, Hawaii or International: Orders are not eligible for return. 

How are returns/refunds processed? Once your return is received and inspected, we will send you an email to notify you that we have received and approved or rejected your returned item(s). If approved, your refund will be processed and applied to your original method of payment.

Where to I send my return?
 14852 Ventura Blvd, Suite 210, Sherman Oaks, CA 91403. Shipping costs are the responsibility of the customer and using a tracking service and shipping insurance is recommended.

Can I exchange my unused product? Yes, email us at ( before mailing your item(s).  To be eligible for an exchange, items must be unused, in the original packaging and accompanied by a proof of purchase. Shipping fees to our returns center are the customer's responsibility. Alaska, Hawaii or International: Orders are not eligible for exchange.


How do I include a Gift Message? Gift Messages are delivered to the recipient email as provided during checkout, we cannot update this address after the order is placed. Please ensure the email address provided is valid as Murchison-Hume is not responsible for undeliverable Gift Messages.

Can I include a Gift Message in the physical package? Gift Messages are not included in the physical package so please follow up with the receipient to ensure the email Gift Message is received. 

I received a package as a gift. May I return it for a refund? Gift recipients may not initiate a return. We recommend you contact the gift giver so they may initiate the return. We will credit the original purchaser's account, in the original form of payment, if a gift is returned. We cannot issue any refund or credit to a gift recipient.


What if the box arrives crushed/damaged? If you see obvious damage to your order’s shipping box or packaging, refuse the shipment and write, "Refused due to damage" on the delivery receipt. Keep a copy of the delivery receipt and contact us at immediately so we may help to process a replacement. 

What if I notice the damage after the delivery? Contact us at so we may work to resolve the issue and, in our sole discretion, we may: Authorize a return, Issue a replacement, and/or Provide a refund. 


Can I place a wholesale order? Yes! Email us at ( or call us at (800) 908-7889 and ask to be connected with Vanessa.


How long have you been in business? The company was launched in Sydney, Australia in 2008. We opened in the United States in 2012.

How did the company get started? Max & Peter Kater developed the range when their son developed allergies to most common household cleaning products.

Where did you get the name for the company? The company is named for Max’s Father-in-Law, Dr. Roderick Murchison-Hume Kater: a sustainable farmer and free-range beef producer. 

How can I contact Customer Service? Fill out our Contact Form, email us at (, or call us directly at (800) 908 - 7889. Customer Service hours are Monday - Friday from 8:30 AM to 5:30 PM PST. 


Where are your products made? We proudly manufacture in the USA.

Are your products anti-bacterial? Our products are not “anti-bacterial” in the traditional context (i.e., full of harsh chemicals such as ammonia and bleach that kill the bacteria). Instead, our products remove bacteria and the grime they feed on (so bacteria can no longer grow), without the use of harsh chemicals.

Are your products chemical-free? No. Remember water is a chemical. Instead, we do not use “harsh” chemicals, which we define on Our Ingredients page.

Are your pet (Best in Show) products safe for all pets? Our Best in Show products are designed for use on dogs and we cannot guarantee non-toxicity to all pets.

What is difference between Boys' Bathroom Cleaner and Ladies' Bathroom Cleaner? The icon on the label is the only difference between the two products. The product formulas and scent options are the same.

What surfaces can I use Counter Safe All Purpose Cleaner on? All of our cleaning products are safe for any surface not harmed by water.

What types of floor can I use Effortless Floor Cleaner on? Any floor type not harmed by water including marble, wood, terrazzo & tile.  This product is highly concentrated, we recommend mixing with warm water before use. 

Can I use Everyday Upholstery Cleaner on wood AND upholstered furniture? Yes! It is designed for fabric AND hard surface furniture.

Are your products gluten-free?  The products should not be ingested. However, yes they are gluten-free. We don't use hydrolysed wheat protein in our formulas.

What are the dimensions of your 17oz bottles? Height: 8" / Diameter: 3"





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