FREE shipping on $65+ Details

FAQ


SHIPPING

Q: What are shipping details? For the continental United States, we offer FREE shipping on orders over $65. Order subtotal (after discounts and before tax or shipping are applied) must be $65.00.  All other continental US orders have a flat-rate shipping of $8.00. Hawaii Customers: Shipping is $44.99. Canadian Customers: Shipping is $49.99. Terms of offer are subject to change. We do not ship to PO Boxes. 

Q: How long will it take for my order to arrive? Our shipments are delivered via FedEx ground, averaging 3-5 business days for the continental US. These dates are estimates only. Once an order has shipped, you will be emailed a tracking number for your delivery.

RETURNS, REFUNDS & EXCHANGES

Q: What is your return policy? Returns are accepted within 30 days of purchase for regular priced merchandise. Sale items cannot be returned. To be eligible for a return, items must be unused, in the original packaging and accompanied by a proof of purchase. Sales of Murchison-Hume products from retailers must be taken to the retailer where the products were purchased. Retailer-specific return policies will apply. 

Q: How are returns/refunds processed? Once your return is received and inspected, we will send you an email to notify you that we have received and approved or rejected your returned item(s). If approved, your refund will be processed and applied to your original method of payment. 

Q: Where to I send my return? 14852 Ventura Blvd, Suite 210, Sherman Oaks, CA 91403. Shipping costs are the responsibility of the customer and using a tracking service and shipping insurance is recommended.

Q: Can I exchange my unused product? Yes, email us at (hello@murchison-hume.com) before mailing your item(s). Used items are not eligible for exchange. 

 

WHOLESALE

Q: Can I place a wholesale order? Yes! Email us at (wholesale@murchison-hume.com) or call us at (800) 908-7889 and ask to be connected with Vanessa.

COMPANY

Q: How long have you been in business? The company was launched in Sydney, Australia in 2008. We opened in the United States in 2012.

Q: How did the company get started? Max & Peter Kater developed the range when their son developed allergies to most common household cleaning products.

Q: Where did you get the name for the company? The company is named for Max’s Father-in-Law, Dr. Roderick Murchison-Hume Kater: a sustainable farmer and free-range beef producer. 

Q: How can I contact Customer Service? Fill out our Contact Form, email us at (hello@murchison-hume.com), or call us directly at (800) 908 - 7889. Customer Service hours are Monday - Friday from 8:30 AM to 5:30 PM PST. 

PRODUCTS

Q: Where do you manufacture? We proudly manufacture in the USA. 

Q: Are your products anti-bacterial? (Typically) products that claim to be anti-bacterial contain high levels of toxic chemicals that kill all forms of bacteria. Our products remove bad bacteria and the grime they feed on, without the use of toxic chemicals.

Q: Are your products chemical-free? No. Remember water is a chemical. Instead, we do not use “harsh” chemicals, which we define on Our Ingredients page.

Q: Are your Pet Care (Best in Show) products safe (non-toxic) for all pets? Our Best in Show products are designed for use on dogs and we cannot guarantee non-toxicity to all pets.

Q: What is difference between Boys' Bathroom Cleaner and Ladies' Bathroom Cleaner? The icon on the label is the only difference between the two products. The product formulas and scent options are the same.

Q: What surfaces can I use Counter Safe All Purpose Cleaner on? All of our cleaning products are safe for any surface not harmed by water.

Q: What types of floor can I use Effortless Floor Cleaner on? Any floor type not harmed by water including marble, wood, terrazzo & tile.  This product is highly concentrated, we recommend mixing with warm water before use. 

Q: Can I use Everyday Upholstery Cleaner on wood AND upholstered furniture? Yes! It’s the very first domestic-use product designed for fabric AND hard surface furniture.

Q: Are your products gluten-free?  The products are not meant to be ingested, however, yes they are gluten-free. We don't use hydrolysed wheat protein in our formulas.

Q: What are the dimensions of your 17oz bottles? Height: 8" / Diameter: 3"

INTERNATIONAL

Q: Can I purchase Murchison-Hume products in Europe / the UK? We are not currently distributed in Europe. We are working to secure European distribution so be sure to follow us on social (@murchisonhume) for details.