Q: What are shipping costs? For the continental United States, we offer FREE shipping on orders over $65. Order subtotal (after discounts and before tax) must be $65. All other continental US orders have a flat rate of $8. Hawaii Customers: Shipping is $40.00. Canadian Customers: Shipping is $49.99.
Q: How long will it take for my order to arrive? Our shipments are delivered via FedEx ground, averaging 3-5 business days for the continental US. Once an order has shipped, you will be emailed a tracking number for your delivery.
Q: How long have you been in business? The company was launched in Sydney, Australia in 2008. We opened in the United States in 2012.
Q: How did the company get started? Max & Peter Kater developed the range when their son developed allergies to most common household cleaning products.
Q: Where did you get the name for the company? The company is named for Max’s Father-in-Law, Dr. Roderick Murchison-Hume Kater: a sustainable farmer and free-range beef producer.
Q: How can I contact Customer Service? We make it easy. Fill out our Contact Form, email us at (firstname.lastname@example.org), or call us directly at (800) 908 - 7889. Customer Service hours are Monday - Friday from 8:30 AM to 5:30 PM PST.
Q: Where do you manufacture? We proudly manufacture in the USA.
Q: What makes Murchison-Hume products different from other cleaners? Our surface cleaning products are highly effective, but more importantly, they are Marine Safe which means they rapidly biodegrade into harmless by-products after drain disposal.
Q: Are your products safe for septic tanks? Yes. Our products do not contain bleach or chlorine, which would harm the beneficial bacteria system.
Q: Are your Pet Care (Best in Show) products safe (non-toxic) for all pets? Our Best in Show products are designed for use on dogs and we cannot guarantee non-toxicity to all pets. Specifically, due to the Lavender oil in the products, we do not recommend using our Best in Show products on cats.
Q: What is different between Boys' Bathroom Cleaner and The Ladies Bathroom Cleaner? The icon on the label is the only difference between the two products, allowing you to style your bathroom as you like. The product formulas and scent options are the same.
Q: What surfaces can I use Counter Safe All Surface Spray on? All of our cleaning products are safe for any surface not harmed by water.
Q: What types of floor can I use Effortless Floor Cleaner on? Any floor type not harmed by water including marble, wood, terrazzo & tile.
Q: Can I use Everyday Furniture & Upholstery Cleaner on wood AND upholstered furniture? Yes! It’s the very first domestic-use product designed for fabric AND hard surface furniture.
Q: What are the dimensions of your 17oz bottles? Height: 8" / Diameter: 3"
Q: Can I place a wholesale order? Yes! Click Contact Us or email us at (email@example.com) for more information.
Q: Can I purchase Murchison-Hume products in Europe / the UK? We are not currently distributed in Europe. However, we are working on securing a UK Distributor over the next year, so please check back.
Q: Can you tell me what retailers in my area carry Murchison-Hume products? Absolutely, please contact us via email (firstname.lastname@example.org) for a list of retailers in your area.