Returns and Refunds

What is your return policy? If you received a damaged, defective, or wrong item from your online order, please email Customer Care at (hello@murchison-hume.com) along with photographs showing any damage or defect. To be eligible for a return, items must be unused, in the original packaging and accompanied by a proof of purchase. We are unable to refund your original shipping costs. Sales of Murchison-Hume products from retailers must be returned to the retailer where the products were purchased. Retailer-specific return policies will apply. Alaska, Hawaii or International: Orders are not eligible for return. 

How are returns/refunds processed? Once your return is received and inspected, we will send you an email to notify you that we have received and approved or rejected your returned item(s). If approved, your refund will be processed and applied to your original method of payment.

Can I exchange my unused product? No. Unfortunately we are unable to accept exchanges on all Murchison-Hume products.  Please note we cannot accept returns from Bath Shop. Email us at (hello@murchison-hume.com) if you received a damaged, defective, or wrong item from your online order. To be eligible for an exchange, items must be unused, in the original packaging and accompanied by a proof of purchase. Shipping fees to our returns center are the customer's responsibility. Alaska, Hawaii or International: Orders are not eligible for exchange.