Frequently Asked Questions

Find answers to common questions about our products, shipping, returns, and more

Product Information

What makes Murchison-Hume products different?

Our premium, plant-based formulations combine effective cleaning power with elegant fragrances and sustainable packaging. Every product is designed to elevate your home care routine while being safe for your family and the environment.

Are your products safe for families and pets?

Yes. All Murchison-Hume products are made with plant-based ingredients and are free from harsh chemicals, making them safe for use around children and pets when used as directed.

What fragrances do you offer?

We offer a curated collection of sophisticated fragrances including Original Fig, Australian White Grapefruit, Basil Mandarin Kale, Cedarwood & Lavender, and more. Many of our core products are available across multiple fragrance families for a harmonised home experience.

Can I mix different fragrances across products?

Absolutely! Our fragrances are designed to complement each other beautifully. Many customers enjoy creating their own signature scent combinations throughout their home by mixing fragrances across hand care, dish soap, and cleaning products.

Are your products vegan and cruelty-free?

Yes. We never test on animals and our formulations are plant-based and vegan-friendly.

Shipping & Delivery

Where do you ship?

We ship throughout the United States. For wholesale inquiries, please contact us directly.

How long does delivery take?

Standard delivery typically takes 3-7 business days depending on your location. Express options may be available at checkout. You'll receive tracking information once your order ships.

What are your shipping costs?

Shipping costs are calculated at checkout based on your location and order size.

Do you offer free shipping?

Yes. We offer:

  • Free Shipping Over $70 within the contiguous United States on one-time orders
  • Subscriber Free Shipping Over $50 within the contiguous United States on subscription orders

Returns & Refunds

What is your return policy?

We want you to love your Murchison-Hume products. If you're not completely satisfied, please review our Returns & Refunds policy or contact us within 30 days of delivery.

Can I exchange a product for a different fragrance?

Yes, unopened products can typically be exchanged. Please get in touch with your order number and we'll assist you.

Promotions & Discount Codes

Please note: Discount codes apply to full-priced items only. We do not stack discounts, and promo codes cannot be used on items that are already discounted, bundles, or subscription products.

How do I use a discount code?

Enter your discount code at checkout in the "Discount code" field and click "Apply." The discount will be reflected in your order total before you complete payment.

Can I use multiple discount codes on one order?

No. Only one discount code can be applied per order, and we do not stack discounts. If you have multiple codes, choose the one that offers the best savings.

Can I use a discount code on sale items, bundles, or subscriptions?

No. Promo codes cannot be used on items that are already discounted, bundles, or subscription products. Discount codes apply to full-priced items only.

Why isn't my discount code working?

Common reasons include:

  • The code has expired
  • Your cart contains sale items, bundles, or subscription products (codes apply to full-priced items only)
  • Your cart doesn't meet minimum purchase requirements
  • The code was entered incorrectly (codes are case-sensitive)

If you're still having trouble, please contact us with the code and we'll help.

Where can I find current promotions?

Current offers are featured on our homepage and in our sale collection. Subscribe to our newsletter to be the first to know about exclusive promotions, new releases, and seasonal sales.

Subscriptions

How do subscriptions work?

Subscribe to your favourite products and enjoy convenient recurring deliveries. Subscription items are processed as individual recurring orders.

Can I use discount codes on subscription orders?

No. Promo codes cannot be used on subscription products. Discount codes apply to full-priced, one-time orders only.

Does free shipping apply to subscriptions?

Yes. Subscription orders qualify for free shipping over $50 within the contiguous United States. One-time orders qualify for free shipping over $70 within the contiguous United States.

Can I combine subscription items with one-time purchases?

Subscription items are processed as individual recurring orders. This means discounts and free shipping thresholds do not combine across subscription products or with one-time purchases. Each order type is calculated separately. Please contact us to combine subscriptions or amend cycle dates and frequencies if you are unable to make the changes once you have logged into your account.

Orders & Account

How can I track my order?

Once your order ships, you'll receive a confirmation email with tracking information. You can also view your order status by logging into your account.

Can I change or cancel my order?

Please contact us immediately if you need to modify or cancel your order. Once an order has been dispatched, we may not be able to make changes.

Do I need an account to place an order?

No, you can check out as a guest. However, creating an account allows you to track orders, save your details for faster checkout, and receive exclusive offers.

Product Care & Usage

How should I store my products?

Store products in a cool, dry place away from direct sunlight. Keep lids tightly closed when not in use to preserve fragrance and efficacy.

How long do products last?

When stored properly, our products maintain their quality for 12-24 months. For best results, use within this timeframe to enjoy optimal fragrance and cleaning performance.

Are refills available?

Yes! We offer refill options for many of our core products to reduce packaging waste and support sustainable home care. Our refill program helps you save money while minimizing environmental impact. Shop refills here or check individual product pages for refill availability.

Are gift wrapping or gift sets available?

Yes, we offer beautifully curated gift sets perfect for any occasion. For custom gift inquiries, please contact us.

Still Have Questions?

We're here to help. Please contact us and our team will get back to you promptly.